Products must be returned unused and in the original box/packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a return.
Please retain your original receipt / proof of purchase and all documentations and packaging to fulfill the return eligibility.
It must be noted that Homenkit reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.
Full price houseware items may be refunded or exchanged within 15 days from the purchase date.
Sale houseware items may be refunded within 3 days and exchanged within 15 days from the purchase date.
Full price furniture items can be refunded or exchanged only if returned at the time of delivery or on the date of pick-up.
In the case of sale furniture purchases, only an exchange might be offered.
In the case of a manufacturing defect with any electrical items that are under warranty, we will repair the item if feasible.
If repair is not possible then we will replace or refund the item as per the terms of the warranty. Exchange is allowed only with item/s equivalent to or higher than the original purchase, any differences in value will not be refunded.
Interior Design Service fees are non-refundable.
Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must be accompanied by the original receipt.
Wall drilling and assembly services are not included with any of our delivery options.
Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.
Which Items Are Not Eligible for Returns?
The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):
- Products that have exceeded the timeframe policy days since delivery
- Products that are not in their original condition or that are missing any additional parts and attachments that originally came with them
- Products that have been opened or unsealed (unless necessary to inspect)
- Products without original packaging or labels
- Products that have been used or damaged or are not in the original condition in which they were delivered
- Products requested to be returned more than 24 hours after delivery or for items that have been used.
- Products that have been assembled in good condition at the time of delivery or installed, used, or altered
- Products that fall under specific categories such as unwrapped bedding, mattresses, and bath linen for hygiene reasons
- Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period
- Customized / special orders
Your refund will be processed via the following methods:
- Credit Card payments are refunded back to the card used in the purchase
- Customer Care: Call +97-1566939051 or email: customercare@homenkit.com